The Business Gap helps businesses identify what is getting in the way across Commercial Operations, including Sales Processes, CRM, Reporting, Accounts Receivable and the handover between Sales and Finance.
With more than 25 years of corporate experience, we find where things are breaking down, develop practical solutions and help put the agreed improvements into place.
We do not just recommend change. We help put it into practice.
Where we can help
The Business Gap works across the areas where sales, finance, systems and day to day operations connect. Whether the issue is a process that no longer works, unreliable reporting, poor CRM adoption, growing receivables or a temporary lack of capability, we help identify what is getting in the way and what needs to happen next.
Commercial Operations Consulting
Reviewing how sales, finance, systems, customer management and internal processes work together. We identify where ownership, handovers or ways of working are breaking down and help put practical improvements into place.
Sales Operations and CRM
Reviewing how opportunities are managed, recorded and progressed through the sales pipeline. We identify issues with process, CRM use, data quality and ownership so the business has a more reliable view of sales activity and future revenue.
Process and Workflow Improvement
Reviewing how work moves through the business and where delays, duplication or confusion are occurring. We help simplify processes, clarify responsibilities and introduce practical ways of working that better support the business.
Reporting and Business Visibility
Reviewing whether reports are accurate, useful and giving decision makers the information they actually need. We identify gaps in data, reporting and ownership so risks, opportunities and performance are easier to understand.
Accounts Receivable and Cash Flow Processes
Reviewing why invoices are becoming overdue and where the process is contributing to delays. We look beyond collections to invoicing, customer information, payment terms, disputes and the handover between Sales and Finance.
Interim and Fractional Operational Support
Providing experienced operational support when a business has a temporary capability or leadership gap. We can step in, maintain momentum, take ownership of agreed priorities and support a structured handover when the permanent capability is in place.